Refund Policy

FastSubS provides access to digital services, including AI tools, through the website, mobile app, desktop software, and Telegram bot. 1. When a refund can be requested A user may request a refund if paid access or a balance top-up has not been provided within 48 hours after payment confirmation, or if the paid service cannot be used because of a fault attributable to FastSubS. If only part of a service has been provided, the refund request concerns the unprovided part. A user may also cancel future services where applicable law permits. In that case, the refundable amount is calculated taking into account FastSubS's actual, substantiated expenses directly related to fulfilling its obligations to that user. A change of preference after a paid service has been fully provided and used does not, by itself, entitle the user to a refund unless the law provides otherwise. 2. How to apply Contact support at [email protected] or @Fastsubsorg. Include your account, payment date and amount, payment method, and a description of the problem; if available, include the payment reference or transaction hash. Do not send a full card number or password. 3. Review and payment We review a request within 24 hours of its receipt by support. If more information is needed, we will tell you what to provide. Once a refund is approved, we initiate it within 72 hours of the decision. The refund goes to the same payment method or details used for the original payment where technically possible; otherwise we will agree on another lawful method with the user. The actual time for funds to arrive also depends on the bank, payment provider, or blockchain network. This policy does not restrict any mandatory rights available to the user under applicable law.